A few days ago I was amazed to find out that my Binance.com account was restricted to withdraw-only. When I tried to exchange spot currency, Binance kept redirecting me to account verification, which subsequently could not be done because the controls were locked. However, I successfully completed the verification about six months ago, when I opened my account.
This was very disturbing because my wallet contained about 1200 BUSD, which is a currency that is not as widely accepted as BTC or ETH. Without the ability of exchange, the withdraw choices were limited.
Quite quickly I found a tutorial on how to make a video where the user has to read the text Today is blah blah date, I’m applying to unlock my account…, which I found somewhat humiliating – with my ID in hand I felt like a convict in a photo shoot. Then followed a search for a procedure to actually deliver the video to Binance. I found that the only option was chat. This can be accessed from the footer of the site, using the Support > Submit a request link.
After submitting the link to the video, I received an unpleasant reply, and I quote:
Dear User,
After careful consideration, it’s determined that the original outcome should be upheld. Unfortunately we are unable to release any information at this moment without a formal request such as a subpoena from a government or law enforcement agency. We understand that this might not be what you’d hoped for, but we came to this outcome based on our Terms of Use, Internal Policy and risk assessment.
It’s with great sorrow, that we inform you that we won’t be able to offer you additional support on this topic.
If you need more information on our terms of use: https://www.binance.com/en/terms
We wish you nonetheless all the best in your endeavors.
After three hours of intermittent chat, I found that the effort was futile, that the account remained limited and that the exchange from BUSD to ETH within Binance was impenetrable. When asked why my account was restricted and if it would be unlocked again in time, I received only another variant of the same answer:
Dear user, We need to inform you that unfortunately, we can’t offer you Binance services anymore – either due to an internal risk assessment or a geographic restriction. We are not able to share any details about this decision but the decision is final. We are sorry for the inconvenience. Thank you for your patience and understanding in this matter.
I think they should have at least sent me an email in advance to give me time to take the necessary action. But I only received the notification in the form of a message that is only visible after logging into the app and clicking the bell, which I haven’t logged into in about a month. With this move, the Binance platform lost all trust with me.
Fortunately, I found a way how to convert BUSD to ETH externally, but that is not a subject of this article.
So I quit Binance, involuntarily, but what can one do. I got the money out of them somehow, and I guess I’ll never know the real reasons behind the account limitation. Fuck it, life goes on… Be safe!
Same thing happens to me this week. Shame on binance.
The same thing has happened to me over the last couple of weeks.
I had similar trouble with eTorro, about a year ago, after they replaced their staff with third-worlders and started paying them pennies. The ineptitude and incompetence soon started shining through. They shut down my friend’s account and converted his funds to fiat before sending them to a complete stranger by mistake.
The fact that Binance can’t give a reason for doing this to us is dodgy as fuck. Perhaps it will prove to be a blessing in the near future as I suspect their days may be numbered.
The same just happened to me 🙁 It’s soooo annoying. Binance is the only platform that I have ever used since I started investing in crypto several years ago.
And they are now kicking me out, with no reason at all.
I was really shocked when I got the message Assurance Review Failed.
Please help me my account is Assurance Review Failed. Based on our Terms of Use and Internal Policy, these features are not available for my account.
The only thing you can do is to publish your story to the Reddit or similar website, so everyone can see it.
Mine was the following:
After careful consideration and determined that the original outcome should be upheld. Unfortunately, we are unable to release any information at this moment without a formal request such as subpoena from a government agency or law enforcement.
We understand that this might not be what you’d hoped for, but we came to this outcome because of our Terms of Use and Internal Policy. We won’t be able to offer additional support to you
Currently, from the determination taken, we would not be able to disclose further details but will not be able to verify the account for further functions of account